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Booking & Cancellation Policy
As an independent small Australian-owned business, we thank you for your consideration of our cancellation and booking policy. Our booking policy doesn’t only protect our team but also affects our affordability and ensures fair treatment to all our clients.
Here at Mood Beauty we do our best to accommodate everyone. Of course, life happens - we get it we do ask that if you are running late please call and make the salon aware as we want to be able to provide the desired service in its entirety.
We also ask that you arrive 10 minutes before your scheduled appointment time as this will ensure you have time to fill in one of our Consult Forms & to enjoy our refreshment bar.
BOOKING POLICY
We welcome and cherish every client whom chooses to visit us. And we want to dedicate every moment of our time you have booked for you.
Our bookings, made online, in person, via phone or social media, requires an upfront 50% deposit of the whole amount of service made, to secure your appointment.
This deposit is not an additional charge, but is deducted of your appointment total amount when the service is completed.
Our deposit system ensures your appointment is securely booked, and also covers our cancellation policy as outlined below.
CANCELLATION POLICY
Should you need to cancel or reschedule your appointment, we ask that you give us at least 24 hours notice. If cancellations are made less than the required 24 Hours, a fee of 50% of the appointment will be charged, or the initial booking deposit of 50% of the service prepaid will be forfeited to cover this fee.
Payment can either be made over the phone, charged to any account card held or will be charged to your next appointment. Extreme circumstances will be taken into consideration.
If failure to provide a fee due to the cancellation, you will not be able to rebook with us until this fee has been paid. By booking with us you are agreeing to the cancellation fee.
We thank you for your cooperation and on-going support.